SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kitten Rules (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kittenrules.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For any type of budget is a nice option
it's a really low priced , everything else in the store is also great
discount is a good offer available in this webstore
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
met all my expectations. looks great!
quite a high quality for such a humble price
I was just looking where to buy online. thanks to the seller!
Really glad they have it for sale. Met all my expectations!
liked the material. it's awesome!
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
Very well made!
wonderful item very well made
Most likely the cheapest price for is awailable in the store. Just as wanted!
I bought this two months ago and at first I admired it, but after some felt remorse for the money spent. For the amount I gave for this I can mark the same quality I can purchase in Walmart. This is nutty. Just not what I expected it would be and very poorly made compared to alike products. Not that the quality is so bad, but the good is not worth itsworth.
got it for my cousin. no drawbacks noted!
it's probably the lowest price for out of all the other offers available. my respect to the seller
omg so adorable ^^
is awesome, you have my 100% positive feedback
finally i found a perfect gif for my sister! thanks a lot for great shopping experience
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
It's very kind of the seller to offer such stuff for sale. Bought one without second thought