SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kitten Rules (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kittenrules.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm glad i managed to find a reputable store where I can buy online
loved the quality and packing
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
i recommend! i wear it to school everyday, looks real cute
Love it <3 seams are great, didn't cut anything off, fit me great
excellent jersey. came after 19 days, this is my first online store experience and it was very good!
good sweatshirt, fit for my size
satisfied the whole family purchase. straight stitching. no smell. jersey fabric. thanks to store, ordered xs, fit for size
sweatshirt came after 18 days, brought back home courier (large plus). comfortable feel, very thick. bought size m for daughter, wasn't big as we thought
Very cute sweatshirt, I absolutely love it, it's beautiful and stylish. comfy to wear. The design and the style are amazing, I ordered the size m and it fits so well. The quality is excellent and the fabric is very nice and soft. Ordered 11.11 received 26.12 in perfect conditions and very well packaged. I recommend it.
Bought a brand new from this shop. Awesome!
everything is perfect, fit according to the size, not small. thank you.
a little big, but I'm satisfied with the purchase :)
sweater super. home delivery. thank you! quality is good, there is cotton;)
Thankfully, this store offers on sale
fast enough! quality is good, I am happy.
the gift ordered for my wife.Her review - The fabrics is soft and very comfortable! recommend this store!
Not sure if it's the lowest price for , but totally sure it's worth all the money I paid
A very nice material, contains elestan. Adorable design.
i thought it was a very clean stitching solo heavier fabric
This was a really beneficial purchase. Thanks to the webstore owner!