We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wonderful item very well made
loved it
totally fine
top quality, no drawbacks
It's safe to say it's the cheapest online. The seller is my hero!
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
i guess it's the cheapest price for i've ever seen. good job!
Everything is alright. Thank you
perfect!
I've purchased on sale and the quality is amazing
The best part is free shipping :) Huge thanks to the seller!
probably the cheapest online. glad i found the store!
The offer is one of the best. savings for didn't go up in smoke, thankfully.
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
nicely made!
i really liked it, it's better than i hoped
I've chosen to buy online and got my money's worth
Очень нравится термос! Держит тепло хорошо, не протекает, удобно носить с собой.
It's adorable even when it's not for sale :-) anyway, it's definitely worth the money i paid
Keeps drinks warm about 5 hours. Super!
i was looking where to find online, so now i'm really grateful to the seller
Well packaged & fast shipment! The flask looks good and has no scratches, but I didn’t try how it keeps the temperature.
Order sent by store quite quick. In two weeks I already got my order
carefully packaged, looks fine
really impressed with the quality
Its very compact, keeps drink hot for a long time. Very good quality and design. Superb store thanks a lot. :)
Thermo cup is awesome, now all my friends are jealous!