SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kitten Rules (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kittenrules.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i guess it's the cheapest price for i've ever seen. good job!
It's very beautiful backpack, well lined, thanks
Prettier than the pictures. Excellent quality and fast shipping.
Really lovely bag, my daughter is thrilled with it. Thank you
Great to arrive quickly and it and exactly as pictured!
delivered already. thanks a bunch!
thanks, it's amazing!
The deal was a true bargain. Happy with the modest price
thank you. totally satisfied with my order
colors, patterns, prints are so adorable!! i looove this cutie!
significantly better than a similar one i bought offline
The bag arrived very fast! My daughter very satisfied, because the bag absolutely same like the photo!!! Recomended seller. Thank you so much.
actual beauty! I purchased it for my girlfriend's coworkers anticipating how contented they will be, and it absolutely makes a delightful present. as a matter of a fact it is even better than the picture. It is just stunning and makes a super purchase - the quality is high-class for the price. I will most probably consider ordering one again, and can without any doubt recommend it to anyone.
a perfect choice for such a low price
modest price, top quality!
The material is nice, color is very cute and the Pusheen is even cuter than it was on the photos. I'm glad to have this backpack
a great one. highly recommend
Thank you very much! i got the today and i'm satisfied!
It's very roomy, all my books fit in.
fast shipping (about 20 days) and great service!
Recently I realized that carrying all your stuff in a backpack is pretty comfortable! Especially when it's as cute as this backpack